Terms and Conditions

Applicability of Terms and Conditions

By using this website you accept these terms and conditions of use. If you do not accept the terms and conditions, you must not use this website.

Changes to Terms and Conditions

We are entitled to change these terms and conditions without notice. You should not assume that they will be the same on each visit to this website.

Company Information

SYH Charterhouse Limited is Registered in England and Wales, Number 05836716. SYH Charterhouse Limited is Authorised and Regulated by the Financial Services Authority, Register Number 464386.

SYH Charterhouse Limited
12 Russell Gardens,
London
W14 8EZ

Intermediary Line: 0800 169 5723
Freephone: 0800 169 5723
Fax: 020 7471 6041
Email: info@syh.org.uk

Registered Office:
12 Russell Gardens,
London
W14 8EZ

Legal Disclaimer

This site is intended for intermediary use only. Please be aware that the information included on this website is aimed solely for intermediary use and is not designed for use by consumers. Our consumer website is www.syhcharterhouse.co.uk This website is intended as a simple guide to Equity Release, Home Reversion, and the SYH Charterhouse products for intermediaries looking to offer equity release to their clients, and does not in any way constitute professional financial advice. The information contained within this website is based upon our current understanding of legislation relating to Equity Release and Home Reversion Plans, which may change in the future. Such changes cannot be foreseen. Please contact SYH Charterhouse at the above address for specific details on the SYH Charterhouse Home Reversion Plan, or if you need any further information. Copyright and Trademark

Website © 2008 SYH Charterhouse Limited. Copyright in the pages of this site, in the screens displaying the pages and in the information and material contained therein and their arrangement, is all owned by SYH Charterhouse unless otherwise indicated. SYH Charterhouse, the SYH Charterhouse logo and the Feel More at Home with Us strapline are registered trademarks of SYH Charterhouse Limited. Reproduction of the pages of this website in whole or in part without the prior written consent of SYH Charterhouse is strictly prohibited unless carried out for private, non-commercial viewing purposes. Materials on this website may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes. Copyright and all intellectual property rights in the content of this site are vested in SYH Charterhouse and reserved, unless indicated otherwise. The content of this site belongs to SYH Charterhouse unless indicated otherwise. Any unauthorised use of any material on the website may violate copyright, trademark and other laws.

Liability Disclaimer

While every effort has been made to provide clear, accurate and complete information, the changing nature of laws and regulations may lead to delays, omissions or inaccuracies of information contained on this website. SYH Charterhouse does not guarantee that the website will be error-free, omission-free, free from viruses, uninterrupted or without delay. The information on this site is provided as it appears without warranties of any kind - expressed or implied - including accuracy, timeliness and completeness.

E-mail

Please note that there is no guarantee that any e-mail sent from this website will be received, or that the contents of any such e-mail will remain private or unaltered during Internet transmission. If you any concerns about this, you may prefer to telephone us freephone on 0800 169 723 or write to us at 12 Russell Gardens, London W14 8EZ. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information. We reserve the right to monitor the use and content of e-mails which are sent from and received by us for the purposes of ensuring compliance with our own e-mail policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack. Any enquiries sent to us via the use of our registration are delivered to us via a secure environment. However e-mails sent from us to your e-mail address are not secure. For this reason we will not include any of your personal information or provide any advice by e-mail, but will usually respond to your enquiries by telephone or post.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance. However, we will always aim to keep any disruption to a minimum. We cannot guarantee that this website will be free of viruses or defects of any kind and we will not be held responsible for any technical problems you may suffer as a result of your use of this website. Third Party Websites This website contains links to websites operated by third parties. We do not accept any responsibility for the operation and content of these websites. Responsibility rests solely with the organisation identified as controlling the third party website and will be governed by their separate terms and conditions. We provide links to third party websites only for convenience and an additional source of information for our users - inclusion of any third party link does not imply endorsement in any way from SYH Charterhouse. We accept no responsibility or liability for the contents of any linked third party websites.

Privacy Policy

Collection of Personal Information As a visitor to this site, you do not have to submit any personal information in order to use our website. We only collect identifiable information that is specifically and voluntarily provided by a visitor to our site. A visitor to our site may choose to provide this information to register with us for future communications, submit an initial enquiry, request a call from SYH Charterhouse, or request SYH Charterhouse literature. When a visitor provides this type of identifiable information to us, we use it solely for the purposes for which it was provided. When requesting material or asking someone to contact you, you will need to register with us and will have the option to request other information that may be of interest. You have the right to access any personal information that you have submitted through the website. Protection of personal information The personally identifiable information you may provide is shared only with authorised employees of SYH Charterhouse and will be retained only for as long as necessary to fulfill the purposes for which the information was collected, or as required by law. We do not share personal information with third parties except as necessary to carry out our business, your requests, or as required by law or other legal processes. We will never sell your personal information to third parties or make it available to any third parties without your consent. SYH Charterhouse has technological and operational security policy and procedures in place to protect your personally identifiable information from loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information. SYH Charterhouse assumes responsibility for keeping an accurate record of personal data once you have submitted the information, but not for confirming the ongoing accuracy of your personal information. If you advise SYH Charterhouse of any inaccuracies or changes to your personal data, it will be amended accordingly.

Our website contains links to other sites, but this Privacy Policy applies only to personal data collected via the website operated by SYH Charterhouse, and to how SYH Charterhouse processes personal data. We are not responsible for the privacy policies of other websites.

Use of email

Although we take great care to protect the security of communications to and from our website, please be aware that we cannot guarantee that such communications will remain confidential before they have arrived in or after they have left our systems. Opting out If you do not wish to be kept updated about SYH Charterhouse news and events and to continue to receive information from us, please email info@syh.org.uk If you have any concerns regarding the data held about you by SYH Charterhouse, please contact us at:

SYH Charterhouse
12 Russell Gardens
London
W14 8EZ

Intermediary Tel: 08455 250 255
Fax: 020 7471 6041
Email: info@syh.org.uk

All details © SYH Charterhouse Limited 2008